FAQs

When will my items be shipped?

We request 2-8 days, depending on the shipping carrier and method chosen for shipping.  We ship as soon as possible, but due to the supply chain and shipping set backs, there may be delays.  We are excited to prepare, package, and ship your items. 

Shipping times are calculated based on business days, Monday-Friday, not including holidays.  If you haven’t received your item(s) within four weeks of ordering, please contact support@emeraldllama.com.

How will my items be shipped?

Items are shipped out by USPS and UPS, and occasionally DHL. We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

Do you ship internationally?

Not at this time.

Can I make a change to, or cancel, my order?

Once an order has been submitted, we can not make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.

How is the shipping cost calculated for my order?

Shipping varies based on the weight on your items. Shipping is free with any order exceeding $75 USD.

What if my package is returned to the seller as undeliverable?

Any packages returned to the seller that are labeled by the shipping carrier as undeliverable will be refunded minus shipping charges when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.